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Robin Sharma in his book ‘The Greatness Guide’ gives simple ways to build superb relationships. There really are 2 main focuses for a business – # 1 – build strong long lasting relationships with your customers/fellow workers and # 2 – create value through the products and services you offer. Relationships and Value!!!
Here are a few relationship tips from Robin Sharma [I strongly suggest this book].
- Be the most positive person you know.
- Be candid and speak truthfully.
- Be on time.
- Say please and thank you. [‘Yes Mom’]
- Under promise and over deliver.
- Leave people better than you found them.
- Be friendly and caring.
- Be a world-class listener.
- Become passionately interested in other people.
- Smile a lot.
He tells a story of a top management consultant who was paid a great sum of money to assist a large corporation. After he analyzed the corporation he walked into his presentation and looked at the group intensely. He then took out a marker and wrote on the white board “Treat people with respect.” He smiled at the executives and left.
In business we deal with many people – customers, fellow staff, couriers, vendors, sales reps, accountants, and many more. We should always do our best to treat everyone with respect.
Relationships are vital to the future of any business; take the time to become a master of building them.
Also having positive relationships is a proven longevity formula.
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