EP01 – Why Do People Shop Here?
EP02 – Emotionally Connected Staff
EP03 – Emotional Tone of Your Store
EP04 – The Golden Hour
EP05 – Science of Emotional Connection
EP06 – Who Is Your Customer?
EP07 – The Woman Shopper
EP08 – The Check-out Experience
EP09 – Three Levels of Customer Service
EP10 – Add-on Sales
EP11 – Education Sells!
EP12 – Become an Expert
EP13 – The Best Medicine
EP14 – Free Range Retailing Conclusion