Education

Science Proves Power of Positive Emotions in Business

September 5, 2011 | By: deaneparkes

In “The Bond’ by Lynne McTaggart she references a study [pg 92,93] that concluded both emotions, negative and positive are highly contagious, but positive emotions stimulate a group to be cooperative and make more positive decisions while negative emotions resulted in the opposite. It was suggested a business could make more money within a culture of positive emotion as it would positively affect the entire workforce.

This has been also proven by the Gallup Group in their intensive study which concluded a positive emotional connection between staff would result in a positive shopping experience for customers. [Follow This Path – Coffman]

Ensuring a positive emotional tone in your business is as important as clean shelves, proper inventory management, good merchandising or any other part of running a good business operation.

The how to really comes down to being nice and cooperation!

Building Great Relationships

Robin Sharma in his book ‘The Greatness Guide’ gives simple ways to build superb relationships.

Positive relationships are often the # 1 reason for success in business. I also believe they are part of your own personal business brand.  You carry the reputation of your personal brand wherever you are.

Here are a few relationship tips from Robin Sharma [I strongly suggest this book].

1. Be the most positive person you know.
2. Be candid and speak truthfully.
3. Be on time.
4. Say please and thank you. [‘Yes Mom’]
5. Under promise and over deliver.
6. Leave people better than you found them.
7. Be friendly and caring.
8. Be a world-class listener.
9. Become passionately interested in other people.
10. Smile a lot.

He goes on to tell a story of a top management consultant who was paid a great sum of money to assist a large corporation.  After he analyzed the business he walked into his presentation and looked at the group intensely. He then took out a marker and wrote on the white board “Treat people with respect!”  He smiled at the executives then walked out his consultation over.

In business we deal with many people – customers, fellow staff, couriers, vendors, sales reps, bankers, government, accounting people, and many more. We should always do our best to treat everyone with respect.

Relationships are vital to the future of any business; take the time to become a master of building them.

Also having positive relationships is a proven longevity formula both personally and professionally!!!!